Quality Management Policy
Digital Home Networks is dedicated to the provision of high quality products and services that fully meet our customer needs consistently.
A quality management system will provide the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the company and its customers with the confidence that the provision of service and products will be delivered consistently to predetermined high standards.
Digital Home Networks is committed to a policy of ‘Getting The Job Right First Time’ and to a policy of continual improvement in the quality of our products and services. It is a prime requirement of this approach to quality that each person recognises and accepts the Company philosophy and accepts the responsibility for the quality of his or her own actions.
Through the effective application of the quality system we will aim to address all aspects of customer satisfaction and expectations by the application of operational monitoring and the prevention of nonconformity. Objectives relevant to the organisational goals, customers’ needs and expectations will be established, monitored and reviewed and will be circulated to all Company employees.
Digital Home Networks places high regard on customer satisfaction and demands that all dealings be conducted in good faith.
Priority is given to customer needs in terms of product specification, fair pricing and technical support.